We have a 10-day return policy, which means you have 10Â days after receiving your item to request a return.
To be eligible for a return, your item must be damaged once you received it, only shirts, sweaters can be returned, UVDTF, STRAW TOPPERS, STRAW CHARMS can NOT be returned. You MUST Email within 72 hours once order has been Delivered
WE HAVE A RIGHT TO DENY ANY ORDER!
To start a return, you can contact us at designsbyamelia87@yahoo.com Please note that returns will need to be sent to the following address: designsbyamelia87@yahoo.com
If your return is accepted, you'll need to provide shipping TheFancyLadyBug is not responsible, I will message you the address you will send your item back to. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at designsbyamelia87@yahoo.com
When emailing us. Please provide name, order number, contact information, and a picture of the damaged item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, (such as UVDTF prints, straw toppers, or straw charms), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at designsbyamelia87@yahoo.com
